I had a great Live Meeting with a customer day where we discussed how Microsoft Office Communications Server 2007 and the MS Roundtable device is helping them in their organization…and I have to say it was one of the most positive chats I’ve had with a customer for quite a while!
They are a very large international organization with operations on pretty much every continent (save Antarctica I believe) with 100’000s of users across 100’s of countries. As you can imagine, that means there are a lot of meetings to be had and thus a lot of flights to be made and hotels to be stayed (in). There international travel costs come to 1,000’000’s of Euro’s a year and that is something they wanted/needed to cut-especially in the recent climate.
Using Live Meeting and Roundtable for Video Conferencing means some individual sites are saving over £1,000 per week in travel costs alone! Certain people were flying to Europe 3 times a month and that has now been reduced to once every 2 months at the most…as well as the cost savings, the reduction in carbon emissions is phenomenal :-) Since it’s installation, OCS has been used for 12,000,000 minutes of remote conversation!!!
The customer termed Live Meeting/OCS & Roundtable as “the dog’s bollocks” ;-)
Live Meeting’s ability to share desktops and applications as well as Powerpoint slide shows makes it the perfect medium for showing remote workers how to use a new system, showing technicians the error you’re experiencing as well as standard presentations etc. Also, the fact that you can take control of a remote desktop means Helpdesk’s can use it to quickly see and solve user’s issues. The Roundtable, with it’s full 360 degree panoramic display helps remote users feel more connected to the information being delivered and the people delivering it!
One situation where Video Conferencing comes in very handy is with pregnancy. Both us internally and the customer I was talking to have got staff who’s wives are very close to giving birth…but there are also important European meetings close on the horizon…”ruh roh” as Scooby may say! Usually the choice would be:
- Don’t go
- Go and risk missing the birth
Neither of these are brilliant solutions, so Video Conferencing gives us a 3rd option:
- Stay here and conference in with full video and VOIP audio.
That way the user can still make their contributions as well as learn from everyone else, while being close enough to home to dash off to the hospital at a moment’s notice!